Service Management and Automation
IT operations teams are asked to support more services with the same staff. Service Management and Automation applies ServiceNow, observability, and automation to resolve issues before users notice and to take repetitive work off the queue.
We implement and integrate the platforms, automate the workflows, and measure the results in ticket volume, resolution time, and uptime.
What you get
- Fewer tickets through self service and automated fixes
- Faster resolution with AI assisted triage and routing
- One view of services, assets, and incidents
- Measured improvement in uptime and user satisfaction
Capabilities
Federal and commercial teams
For federal teams
ServiceNow and IT service management deployments across civilian and defense agencies, procured on SEWP and GSA MAS.
FederalFor commercial teams
Lower operating cost and a better employee experience from the IT tools you already own.
CommercialRelated use cases
ITSM Platform Implementation for Enterprise Service Delivery
Federal enterprise IT organization modernizing service management from legacy ticketing systems to a modern ITSM...
Read the use caseRobotic Process Automation for Back-Office Operations
Federal administrative or finance organization with high-volume, rules-based processes that are currently performed...
Read the use caseAI-Powered Service Desk for Intelligent Ticket Resolution
Enterprise IT service desk handling thousands of monthly tickets seeking to improve first-contact resolution rates and...
Read the use caseWorkflow Orchestration for Cross-Functional IT Operations
IT operations organization managing complex, multi-team workflows, such as onboarding, provisioning, change execution...
Read the use caseSelf-Service Portals for End-User Empowerment
Enterprise IT organization seeking to reduce service desk ticket volume by providing end users with intuitive...
Read the use caseChatbot and Virtual Agent Deployment for IT Support
Federal IT organization deploying conversational AI to handle routine support inquiries, guide users through...
Read the use case
Technology partners
Contract vehicles for this practice
CIO-CS
NITAAC (NIH/HHS)
Contact us to confirm the current ordering periodBrandie Turpin, CIO-CS Program Manager
Ordering details
Buying for a business? Talk to our commercial team.
Put Service Management to work
Talk with an engineer about your environment, your timeline, and the fastest way to buy.