Workflow Orchestration for Cross-Functional IT Operations

Design and implementation of automated workflow orchestration that coordinates tasks across tools, teams, and systems — replacing manual handoffs with automated, auditable, end-to-end process execution.

PRACTICE

Digital Service Operations & AIOps

CLIENT PROFILE

IT operations organization managing complex, multi-team workflows — such as onboarding, provisioning, change execution, and incident coordination — across multiple tools and teams

Challenge

Multi-step processes requiring manual coordination between teams and systems
Lack of visibility into workflow status, bottlenecks, and completion times
Inconsistent execution leading to missed steps and compliance gaps

Approach

Map end-to-end workflows and identify manual handoffs, bottlenecks, and failure points
Design orchestration flows with automated task execution, approvals, and exception handling
Integrate with existing tools (ITSM, IAM, CMDB, monitoring) through APIs and connectors
Implement workflow analytics for performance monitoring and continuous improvement

Typical Outcomes

End-to-end process automation replacing manual handoffs between teams
Complete visibility into workflow status with SLA tracking and bottleneck identification
Consistent, auditable process execution supporting compliance requirements

Procurement Paths

GSA MAS for workflow engineering and automation services
NASA SEWP V for orchestration platform licensing

Partner Technology Examples

ServiceNow
Microsoft (Power Automate)
Red Hat (Ansible)

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